Help & Support
Need help setting up or using Sonara? You're in the right place. Below are answers to common questions. If you're still stuck, contact us anytime at ellowinc@gmail.com.
Installation & Setup
- Download Sonara from your dashboard after checkout.
- macOS will request microphone and system audio access – click “Allow”.
- Sonara runs in the background — no need to keep a window open.
Audio Routing Issues
Sonara uses a virtual audio device (like BlackHole on macOS). If you aren’t hearing audio:
- Make sure your system output is set to "Sonara Audio" or "BlackHole".
- Use headphones to prevent feedback when routing system audio.
- Restart the app after changing any audio settings.
Subscription & Access
After purchase, you'll receive download access and updates via your registered email. If you're having trouble:
- Check for a verification email from no-reply@ellow.io
- If your download fails, try from a different browser or network
- For billing questions, contact ellowinc@gmail.com
Still need help? Email us or check back soon — we're building a searchable support center.